TELEHEALTH

We value the health and safety of all our patients. While we can still see you at our clinic, we understand that you may prefer to have a Telehealth consultation for your safety or convenience. The initial 15-minute consultation is a telehealth consultation. After that, you may prefer to continue the sessions on Telehealth or come into the clinic for face-to-face consultations by special arrangements. We have a Covid-safe plan in place for your benefit and for the safety of our practitioners.
 

Book a Telehealth appointment

If you would like to make a Telehealth appointment, please call us or book online.

Don’t let the thoughts of Telehealth being too technical put you off; it’s actually quite easy! Through the system we use, there is no need to download any new software. Simply click on the link we provide, and you’re connected. All that is required is an internet connection and an up to date browser (see below for more information and help).

Image by Charles Deluvio
On a Video Call

I’ve booked, what’s next?

On the day of your appointment, you’ll receive an email with a private, secure meeting link. All you need to do it click on the link and follow the prompts your device gives you to allow use of your microphone and camera.

Following your Telehealth consultation, your personalised herbal medicine is then sent out to you with Sendle couriers.

 

Privacy and Confidentiality

At Frankston Family Natural Medicine, we take your privacy seriously. Our Telehealth is a fully encrypted online experience that connects your computer, smartphone or tablet directly to our computer here at Frankston Family Natural Medicine. This service is totally confidential and abides by Victoria’s strict medical confidentially laws.

Do you have any unanswered questions regarding our Telehealth service? Please see our frequently asked questions below, or give us a call.

Telehealth FAQ

Are Telehealth services only available for existing clients?


Frankston Family Natural Medicine’s Telehealth service is available for both new and existing clients.




Are insurance rebates available?


Every insurance provider has a different policy. It also depends on your individual level of cover. If you have any further questions about insurance, please give us a call.

Medicare does not cover the costs of Natural Medicine, Acupuncture or Herbal Medicine.




How do I update my browser?


We recommend that you use the Google Chrome browser.
Click here to download the latest version.




What if I have technical difficulties?


Usually, refreshing the page resolves most issues. This is how you refresh your page:
For PC: press “control” and “R” at the same time.
For Mac: Press “command” and “R” at the same time.




What hours are you available for Telehealth appointments?


We provide Telehealth appointments during our regular operating hours: Mondays: 9am-3pm Tuesdays: 9am-8pm Wednesdays: 9am - 3pm Thursdays: 9am-5pm





Telehealth Services Available